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FREQUENTLY ASKED QUESTIONS

Questions? We're here to help.

Below are some of the most common questions about our supports and how we work. If you can’t find what you’re looking for, please reach out — we’re happy to help.

Contact Us

Getting Started

You can contact us by phone, email or through our website contact form. We’ll have a friendly conversation to understand your needs and talk through how we can support you. You do not need to know exactly what to ask — we can help guide the conversation.
Yes, our supports are delivered under the NDIS, so you’ll need an active NDIS plan with relevant funded supports.
Yes — helping you understand and make the most of your plan is a core part of Support Coordination.
We provide support across the Perth metro area and surrounding regions in Western Australia.

Our Supports

Support Coordination helps you understand your plan, connect with services and build confidence using your supports.
Recovery-oriented support to build capacity, stability and connection.
Practical everyday support that respects independence, routines and choice.
Yes, safe, person-centred health-related support is available where applicable.
We take the time to understand your goals, preferences and personality to find the right fit.

NDIS & Plans

The NDIS can fund a range of supports related to your disability, including coordination, recovery coaching, support work and nursing supports where reasonable and necessary.
Yes — you have choice and control over who delivers your supports.
We help you prepare evidence and reflect on your goals and progress ahead of the review.
Yes, this is part of our Support Coordination service.
We can help you explore other options and advocate for changes that better suit your needs.

Working With Us

Participant-led, respectful and practical — we walk alongside you, not over you.
We provide options and information rather than directions, and respect your pace and decisions.
We focus on dignity of risk and genuine collaboration, not over-managing your life.
We handle all personal information in line with the NDIS Code of Conduct and applicable privacy laws.

General

Yes, we work closely with families, carers and other professionals supporting the participant.
Yes, we coordinate with allied health, medical and other providers as needed.
You can contact us directly by phone or email — we welcome feedback and take complaints seriously.
Phone, email or our website contact form — whichever is easiest for you.

Still have a question?

You don’t need to know exactly what to ask. Reach out and we can help guide the conversation.

Get in Touch